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It’s OK not to feel OK

It’s OK to have bad days and to not feel OK all the time.

It’s OK to talk openly about how you are feeling, especially if you are worried, anxious or depressed or considering taking your own life.

If you live in the borough of Kensington and Chelsea use this website to find the help you need.

No one needs to struggle on their own.

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Get help
24 hours a day
7 days a week
365 days a year

If you or someone you know is struggling emotionally or talking about ending their own life, call:

NHS

NHS logo

Call the NHS Free 24 hours a day on 0800 0234 650

This telephone number is a one-stop shop for mental health services and advice.

You may call because:

You want to refer yourself or a loved one to adult mental health services.

You feel that you or others are at risk.

You may be experiencing emotional or psychological distress.

You may be experience adverse reactions to your medication or have run out and need advice.

You may need advice about an urgent social crisis like accommodation problems or abuse.

Anyone can call at anytime.

SAMARITANS

Samaritans logo

Call Samaritans for free any time, from any phone on 116 123

Email jo@samaritans.org

A volunteer will answer

If you phone us, we answer with something like ‘Samaritans, can I help you?’. How the phone service works With text, email, letter and face-to-face visits, how we respond to you depends on what you say.

You talk, we listen

We listen to you and help you talk through your concerns, worries and troubles. We’ll focus on your thoughts and feelings rather than going into the details, so we may ask questions to help explore how you feel.

Most people aren't suicidal

Most people who contact us are not suicidal. When you talk to us, we will give you an opportunity to talk about any thoughts or feelings you have, whatever they may be.

How does focusing on feelings help?

You'll be able to see things more clearly. You'll be able to think much more clearly about what your options are.  Sometimes people need to cry or show how angry they are at life, or go over their thoughts and feelings several times to make sense of them, and that’s fine. We're there for as long as you need us.

We won’t tell you what you should do

We won’t make decisions for you, and we'll support the decisions you make. You are the expert on your own life. Our advice or opinions are not important. If you want specific advice, we may be able to give you contact details for organisations that specialise in helping with a problem you may have.

It’s not about us

We won’t talk about ourselves, even if you ask us to. We’re there to give you time, space and support – you don’t need to ask how we are, or give us time in return. We don’t impose any personal attitudes or beliefs on you. We’re not religious. The link between our name and any religious text is completely coincidental.

Ending the conversation

You can end the conversation when you’re ready to.

NHS

NHS logo

Grenfell Health and Wellbeing Service

The Grenfell Health and Wellbeing Service is a free and confidential NHS service for children and adults affected by the events of the Grenfell Tower tragedy.

It provides a range of psychological therapies and support to help you feel better if you’re feeling traumatised, down, stressed or have been bereaved.

You can find out more about the service by visiting grenfellwellbeing.com

The easiest way to access the service is to self-refer.

You can do this by completing a self-referral form on the website.

You can also contact the service by phone or email:
020 8637 6279
grenfell.wellbeingservice@nhs.net

Self-refer is when you sign up to receive the help and support you want and need.

Use the self-refer button here to fill in and submit the form.

This is the most direct way of referring in, if you’d prefer to speak to your GP about your needs first, you can – it’s completely up to you.

What happens next?

When your form is received, someone will give you a call to talk about your needs. This usually happens within three working days of receiving and processing your form.

The service operates from various centres, you will be offered an appointment within a week of being contacted, if you require ongoing support.

If you would like to chat to a member of our Outreach Team, you can also talk with staff at The Curve (W10 6TP) and an Outreach worker will respond and attend The Curve quickly.

You can call Outreach on: 020 8962 4393

  1. The Curve

    Grenfell Health & Wellbeing Service

    Second Floor
    
The Curve

    Bard Road
    
London
    
W10 6TP
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  2. St. Charles Centre for Health and Wellbeing

    Grenfell Health & Wellbeing Service

    Main Building

    Lower Ground Floor
    
St Charles Centre for Health and Wellbeing
    
Exmoor Street

    London

    W10 6DZ
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  3. Emperor’s Gate Surgey

    The Surgery

    49 Emperor’s Gate
    
London

    SW7 4H
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  4. Friends and Family Assistance Centre

    Fifth Floor
    
17 Old Court Place
    
London
    
W8 4PL
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Mind

Mind Kensington and Chelsea logo

Directory of mental health services across Kensington and Chelsea.

Download directory
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Man holding a placard saying It's OK not to feel OK #OKnottofeelOK

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Download a poster, take a photo holding it and then share on Twitter, Instagram or Facebook.

Use the hashtag #OKnottofeelOK

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Posters

Download our posters and stick them up in your school, community centre, local café.

  1. OK not to feel OK poster in blue
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  3. OK not to feel OK poster in grey
  4. OK not to feel OK poster in orange
  5. OK not to feel OK poster in pink
  6. OK not to feel OK poster in purple
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